Tata Consultancy Services (BSE: 532540, NSE: TCS) reported its consolidated financial results according to Ind AS and IFRS, for the quarter ending December 31, 2022.

Highlights of the Quarter Ended December 31, 2022

• Revenue at 7.075 billion, +8.4% YoY, +13.5% YoY in constant currency
• Order Book at $7.8 billion | Book to Bill at 1.1
• Operating Margin at 24.5%; contraction of 0.5% YoY
• Net Income at $1.318 billion, +1.1% YoY | Net Margin at 18.6%
• Net Cash from Operations at $1.354 billion ie 102.8% of Net Income
• Net headcount addition of -2,197 |Workforce strength: 613,974
• Diverse and inclusive workplace: Women in the workforce: 35.7% | 153 Nationalities
• Building a G&T workforce: 11.4 million learning hours clocked | 1.3 million competencies acquired
• LTM IT Services attrition rate at 21.3%
• Total Dividend per share of `75 per share including `67 as special dividend
  Record date 17/01/2023 | Payment date 03/02/2023
• Total Shareholder Payout of `33,297crore Year till Date

Rajesh Gopinathan, Chief Executive Officer and Managing Director, said: “We are pleased with our strong growth in a seasonally weak quarter, driven by cloud services, market share gains through vendor consolidation, and continued momentum in North America and UK. The sustained strength of demand for our services is a validation of the value we provide to our clients in helping them differentiate themselves, while enhancing their competitiveness. Looking ahead, and beyond current uncertainties, our longer-term growth outlook remains robust.”

N Ganapathy Subramaniam, Chief Operating Officer and Executive Director, said: “As I look back at 2022, it’s gratifying to see the privileged partnership that we continue to enjoy with our clients globally. In a hybrid working model we delivered many complex transformation programs tailored to the specific needs of our clients’ ecosystem with speed and agility. It’s also refreshing to see our delivery centers and PacePort labs busy with our consultants and client executives jointly reimagining solutions to deliver the future, now. The year also saw us embracing data, AI and ML holistically to disrupt ourselves and drive competitive advantage to our clients’ businesses. All these augur well for our future as we step into 2023.”
Samir Seksaria, Chief Financial Officer, said: “Improved productivity, currency support and abating supply-side challenges helped expand our operating margin in Q3. This gives us greater confidence in our ability to steer our profitability towards our preferred range, while continuing to invest in building newer capabilities to support our growth and market share gains.”

Milind Lakkad, Chief HR Officer, said: “Our focus over the last few quarters on bringing in fresh talent at scale, training them on new technologies and making them productive is paying off. We are particularly proud of having 125,000 TCSers at middle and senior levels who have been with the company for more than 10 years on average. They have been central to the successful cultural integration of all the fresh talent we have onboarded in the last couple of years, and their contextual knowledge and customer-centricity have been key to the high level of customer satisfaction that TCS is known for.”

Q3 Segment Highlights**

Industries:  Growth was led by Retail and CPG (+18.7%) and Life Sciences & Healthcare verticals (+14.4%).  Communications & Media grew +13.5% and Technology & Services grew +13.6%. Manufacturing grew +12.5% while BFSI grew +11.1%.

Markets: Among major markets, North America and UK led with +15.4% growth; Continental Europe grew +9.7%. In emerging markets, Latin America grew +14.6%, India grew +9.1%, Asia Pacific grew +9.5% and Middle East & Africa grew +8.6%.

Services: Growth in Q3 was led by Cloud, Cyber Security, Consulting Services and Enterprise Application Services.

• Consulting & Services Integration: Demand for Consulting services focused on strategic growth and transformation offerings including next-gen ERP transformation, supply chain and cloud strategy.
• Cloud Platform Services: TCS’ cloud units continued to see very strong growth led by services for cloud migration and modernization, hybrid cloud adoption, managed services and governance.
• Digital Transformation Services: Growth in Q3 was led by offerings around Salesforce, SAP, and niche SaaS platform services in the areas of human capital management, supply chain & CRM, managed security services and enterprise vulnerability management. There was increased SaaS adoption to improve the experience across sales & service channels, improve employee engagement, and derive better business insights. TCS’ services leveraging TCS Crystallus™ are delivering business value through industry innovations across the enterprise.  On the cybersecurity front, clients engaged TCS to uplift and automate the invested ‘defense in depth’ security architecture and processes while ensuring agility in tackling adverse events through threat surface management and automation. Clients also engaged TCS to help them with cyber-audits and assessments, threat intelligence, and Digital Identity Management.
• Cognitive Business Operations: Witnessed strong bookings in this quarter led by several large deals reflecting the robust demand for our business services. Our next-gen integrated MFDM™ led operations services leveraging Cognix™ continued to see strong adoption. We are seeing a trend among our customers of vendor consolidation and managed services across functions to enable optimization, co-innovation, faster decisions with intelligent analytics, and better user experience. Growth for the quarter was led by Supply Chain, F&A, and Digital Workplace services.

** Year on Year Growth in Constant Currency terms

Key Highlights

• AGL, Australia’s largest energy provider, is transforming from being Australia’s largest energy provider to a multi-service retailer. AGL has selected TCS as the partner for the Retail Next Program, which lays the foundation for their new business strategy. The program will aim to create a new unified platform for CRM, product catalogue and process automation. TCS brings together cross-industry expertise like service bundling and retail customer analytics, in addition to deep knowledge of utilities which will help AGL to deliver an improved speed to market, transform consumer and agent experience, and unlock operational efficiency.
• Chosen by Rail Delivery Group, UK’s leading rail industry membership body, for the creation of a Rail Data Marketplace. TCS will leverage the data syndication, monetization and marketplace features of its DeXAM platform on a leading hyperscaler platform to combine fragmented sources of rail data forming one digital service. This will optimize the sharing of data and real-time information to passengers and operational bodies, improve transparency and enable a UK-wide railway innovation ecosystem.
• Engaged by an American energy company to modernize its ERP landscape and support as part of their cloud journey. TCS will leverage its contextual knowledge and technical expertise to deliver a future-ready, stable and secure digital core. This will improve agility and productivity with enhanced business processes.
• Selected by a US based pharmaceutical distributor, to support their expansion into emerging markets. TCS will leverage its deep domain and contextual knowledge to build the digital core on a leading cloud ERP SaaS platform.
• Selected by an American flavors supplier as the preferred partner for seamless M&A execution. TCS will lead this with its proprietary consulting approach as it impacts a large portion of customers business and deliver multi-million-dollar TSA (Transition Service Agreements) cost-savings.
• Engaged by a European life and material science company to lead the global integration of one of their largest acquisitions. TCS is responsible for the end-to end integration of warehouses and factories. TCS’ consulting capabilities spearheaded by its Transformation Management Office (TMO) will enable faster realization of synergies and further serve as the foundation for future M&A.
• Selected by a leading European retailer to provide superior and high availability ERP Operations services with unified business services monitoring. The new services will enable superior customer experience across channels and brands while also transforming the process by leveraging the synergies across technology services and high degrees of automation
• Engaged by a global health and hygiene products manufacturer as the strategic partner for their manufacturing operations transformation. TCS will provide end-to-end design and implementation of new age Manufacturing Execution Systems leveraging strong technology and domain expertise, and contextual knowledge. This will help the customer achieve zero-loss operations, improved overall efficiency and quality.
• Chosen by a global manufacturer of automotive electronics and infotainment systems as the strategic partner to collaborate in product development, HMI (Human Machine Interface), functional safety and cyber security.
• Having become a preferred transformation partner of choice to a leading US-based media and entertainment company, TCS has won a multi-year deal to strategically transform, manage and consolidate billing and payments platforms along the client’s digital convergence roadmap. TCS will be driving the transformation to next-gen billing and is enabling both biller independence and biller convergence under the stewardship of our Transformation and Value management office.
• TCS has expanded its decade-long partnership with Marks & Spencer plc as they continue to transform their business. TCS will work with the M&S Tech team to simplify the retailer’s technology landscape and modernize core business systems using a cloud first and composable platform strategy, enabling faster time to value. TCS will leverage its industry-leading engineering talent and practices to drive a culture of empowered teams and continuous innovation, helping deliver superior customer experience.
• BT Group, UK’s leading provider of fixed and mobile telecommunications, announced a new partnership with TCS for its Digital Unit to boost its modernization plans. TCS will manage and ramp down over 70% of Digital’s legacy technology estate and boost its capacity to accelerate the build of its new strategic technology architecture, supporting the Group’s growth.
• Selected by a leading global electronics solution provider to support their end-to-end global IT infrastructure. TCS will implement a reimagined and lean operating model by leveraging substantive contextual knowledge and technology expertise in hybrid Cloud, hyper-automation & AIOps. This will enable business agility, faster time to market and an enriched user experience.
• Chosen by a leading Brazilian energy provider to modernize and transform its core enterprise applications. TCS will leverage its expertise, contextual knowledge, accelerators and partnership to integrate a leading ERP SaaS solution with their other satellite solutions. This will enable greater automation, business agility and improve end-user experience and security.
• Selected by Gilead Sciences, a leading American biopharmaceutical company as a long-term strategic partner to provide business process management services across regulatory affairs and patient safety globally. This will help Gilead to significantly scale their capabilities to meet the growing development pipeline.
• Chosen by an American multinational appliances manufacturer, as the strategic cyber security partner for the entire group. TCS will provide risk assessment, identity & access management and vulnerability management by leveraging its contextual knowledge, Cyber Defense Suite and threat surface reduction framework.
• Selected by a leading European telecom company as the partner in their OSS (operations support systems) transformation. TCS will simplify and modernize their application landscape and service assurance processes on a leading hyperscaler and leverage data and insights. This future-ready ecosystem will enable the client to implement zero-touch operations, reduce time-to-market and expand into new 5G-based growth areas.
• Selected by an American multinational luxury fashion holding company as a partner to drive their digital growth with a newer business model pivoting from in-store to e-commerce. TCS will transform operations leveraging TCS Cognix™ powered by MFDM™ to drive improved business outcomes and customer experience.
• Led the transformation of the Worldwide Incentive Compensation program for Microsoft, towards enabling the right sales strategy and motivating sales teams with accurate incentives and compensation. TCS designed and deployed a managed services solution to support incentives for all the Sales personnel, managing Payout as a process, Target delivery as a process and helping with support. The TCS solution is helping the field sales personnel understand their sales plans better, learn how to maximize earnings, ensure they receive their rewards accurately and on time resulting in higher motivation, productivity and sales.

Customer Speak

“TAP is undergoing an ambitious transformation to emerge stronger after the impact Covid had on the airline industry and we need reliable partners on this journey. We selected TCS after a rigorous evaluation process, based on its deep airline industry experience, proven track record of delivering digital transformations and technology leadership. We are confident that together we will drive digital initiatives that enrich the customer experience, improve operational performance and position TAP as the airline of choice for our customers.”

Christine Ourmières-Widener, Chief Executive Officer, TAP Air Portugal.

 

“This platform transformation underpinned by a cloud-first strategy is critical for our business. TCS was the partner of choice given their deep contextual knowledge and ability to align this transformation to our business strategy and vision.”

Phil Jordan, Group CIO, Sainsbury’s

 

“In winning a challenging competitive tender TCS was able to demonstrate its capability to support the innovative launch of the Rail Data Marketplace. This brand-new service will build on the capability created in TCS’s Dexam product supported by Google’s integration tools. It will offer access to new data sources as well as present existing data in more accessible formats to help businesses use rail open data to speed change, reduce costs and create new value for customers.”

Simon Moorhead, CIO & Member of the Board, Rail Delivery Group

 

“We are proud to work alongside TCS and congratulate them on receiving the Best IT Supplier award. They truly exemplify world-class performance. TCS earned the award through its steadfast commitment to quality, accelerating product and process innovation, and a long-standing partnership supporting Infineon’s strategic vision.”

Harsha Deshmukh, EVP & Chief Information Officer, Infineon

 

“We look forward to continuing our long-term relationship with TCS, which to date has delivered strong results including a successful cloud infrastructure project. This new agreement to modernize our technology landscape will enable us to deliver cloud modernization, with higher operational efficiency gains and improved security resilience with proactive prevention, faster detection and response.”

Martin de Weerdt, Global Chief Information Officer, Randstad

Research and Innovation

As on December 31, 2022, the company had applied for 7,134 patents, including 212 applied during the quarter, and been granted 2,694 patents, including 134 during the quarter.

Human Resources

TCS’ workforce was at 613,974 as on December 31, 2022, a net reduction of 2,197 during the quarter. The improved productivity was achieved by focusing on utilizing the excess capacity built up over prior quarters and through investments in organic talent development. In Q3, TCSers clocked 11.4 million learning hours, resulting in the acquisition of 1.3 million competencies.

The workforce continues to be very diverse, comprising 153 nationalities and with women making up 35.7% of the base.

IT services attrition on an LTM basis trended down to 21.3% and is expected to fall further in the coming quarters.

Awards and Recognition

Business Leadership:

• Ranked as the second most valuable Indian company by the 2022 Hurun Global 500 report
• Recognized with a special award in the category `Regional Asian Investor in Ireland’, at the 2022 Asia Matters Business Awards
• Won a Gold at the ITSMA 2022 Marketing Excellence Awards in the category `Collaborating with Sales’ for Digital Store
• Won a Drum Award for B2B 2022 in the category ‘Most Effective Digital Transformation Initiative‘.
• Won the 2022 Best IT Supplier Award from Infineon Technologies AG
• Ranked the 2nd Largest CSR Spender according to the 2022 Burgundy Private Hurun India 500 list

Innovation and IP

• Awarded the Asia IP Elite Award 2022 for being an Exemplar of IP Value
• Named the Top Indian Company for Creating Brand in India and Abroad and awarded the World Intellectual Property Organization’s (WIPO’s) Users Trophy at the National Intellectual Property Awards 2021 & 2022
• Won ASSOCHAM IP Excellence Award for Best Intellectual Property (IP) Portfolio in the Large Enterprises category
• TCS’ Digital Farming Initiatives won the NASSCOM Enterprise Cloud Awards ‘22 in the category `Excellence in Leveraging Cloud for Sustainability’
• TCS ADD™ Connected Clinical Trials platform won the India Pharma Award 2022 in the category, Excellence in Ancillary Pharma Services
• TCS Quartz™ won Outstanding Innovation of the Year at the Industry Excellence Awards by the Asset Servicing Times.
• TCS OmniStore™ and TCS Optumera™ won 2 Stevies at the International Business Awards 2022 in the AI/ML solution category
• Won 2 awards at 2022 Brandon Hall Group Excellence in Technology Awards: 1 Gold for Best Advance in Business Strategy and Technology Innovation and 1 Silver for Best Advance in Learning Management Technology
• Recognized with `The Innovative 100’ and `Mission Critical Master’ awards by CIO 100 India
• Won an award for Revenue Generation (Customer Experience) at the Mint TechCircle Business Transformation Awards 2022
• Awarded SAP Customer Award for “Best supplier collaboration story” for TCS Procurement 4.0
• Won the Customer Innovation Award from Commvault in the Governance and compliance category for Digital Compliance solution

Partner

• Won the ‘Transformation Partner of the Year Award’ at the Hitachi Vantara GSI Summit 2022 in Lisbon, Portugal.
• Won the SUSE India Innovation Hero Award 2022 in the `Kubernetes Innovators’ category
• Recognized as Enterprise Partner of the Year at the India 2022 AWS Partners of the Year awards
• Named the Security Partner of the Year (APJ) and Migration Partner of the Year (APJ) at the 2022 Regional and Global AWS Partners of the Year Awards
• Won the ‘Emerging Partner of the Year 2022‘ award from Nexthink
• Recognized as BMC’s Partner of the Year 2022 in the category `Digital Business Automation’
• Won the Qlik Partner Excellence Award FY 21-22 in the category `Most Deal Influencer SI Partner’
• Won the 2022 Growth Global System Integrator Partner of the Year award from Nutanix
• Won the APJ Top Alliance Growth Partner of the Year Award at Microfocus Partner Leadership Summit 2022