Year-End- Review of Department of Consumer Affairs, Ministry of Consumer Affairs, Food and Public Distribution– 2021

New Delhi : From Price Monitoring and Price Stabilisation to tightening noose over violators of Consumer Protection Act, the Department of Consumer Affairs under Ministry of Consumer Affairs, Food and Public Distribution made concerted efforts round the year to bring relief and provide protection to the Consumers.

Some of the key initiatives and achievements of the Department are:

In the area of Prime Monitoring, the Department of Consumer Affairs strengthened the mechanism through:

Price Monitor Cell monitors wholesale and retail prices of twenty-two essential commodities (Rice, Wheat, Atta, Gram Dal, Tur (Arhar) Dal, Urad Dal, Moong Dal, Masur Dal, Sugar, Gur, Groundnut Oil, Mustard Oil, Vanaspati, Sunflower Oil, Soya Oil, Palm Oil, Tea, Milk, Potato, Onion, Tomato and Salt) based on data collected from 179 market centres spread across the country. These prices are collected through the Mobile App. The following are the achievements during the year:

57 new price reporting centers were added. Thus, the number of price reporting centers has increased from 122 on 01/01/2021 to 179 till date
Operational Guidelines of the scheme for Strengthening of Price Monitoring Cell were issued on 19/08/2021
During the year, Rs. 1,47,01,908/- has been released to States/UTs for strengthening the price monitoring mechanism.
Mobile App for reporting was operationalised w.e.f. 1st January, 2021. All price collection centres have migrated to daily price reporting through Mobile App.
Predictive price forecasting model has been developed for proactive analysis and thereafter requisite policy-level interventions.

Similar efforts were made in the area of Prime Stabilization Fund:

Prices of some of the horticulture commodities especially onion, potato and pulses are highly volatile. At harvest time and soon thereafter, a steep fall in the wholesale and retail prices is normally observed. With depletion of the stored stocks, the prices tend to increase. This phenomenon is more apparent in the case of onions, potatoes and pulses. Price volatility affects consumers in a big way. Abnormal increase in price of these commodities affect the consumers by way of increase in food consumption budget. Wide price fluctuations also lead to speculation which further impact prices in retail market. To mitigate hardships to consumers, buffer stock is created for procurement and distribution of agri-horticultural commodities, utilizing the “Price Stabilisation Fund”. The following has been achieved in PSF during 2020-21:

12.83 LMT of pulses has been Transferred from PSS of DACFW to PSF, DoCA.
4.94 LMT of pulses has been disposed from PSF buffer.
Onion buffer of 2.08 LMT built for market intervention. Onion from the buffer has been released in a targeted and calibrated manner to cool down prices. Onion was also offered to States/UTs @ Rs.21/kg ex-storage location for distribution to consumers in their States.

Release of funds to States/UTs as reimbursement for intra-States transportation and fair price dealer’s margin for distribution of pulses under PMGKAY and ANB

Rs. 35.59 crore was released to States/UTs as reimbursement for expenditure on intra-State movement & handling of pulses, as also fair price shop dealer’s margin and Additional Margin Distribution through PoS Device under the PMGKAY and ANB scheme.

To protect the rights of Consumers, the Department tirelessly worked towards Consumer Awareness:

Department of Consumer Affairs (DoCA) implements policies for the benefit of consumers and public at large by strengthening consumer protection and creating awareness.
Recognizing the importance of information dissemination, the Department has been conducting country-wide multimedia awareness campaigns titled “Jago Grahak Jago”. Through simple messages, consumers are made aware of fraudulent practices and the mechanism to seek redressal.
A media campaign for publicizing Consumer Protection Act, 2019 was run through laptop branding, weather report / news report captions, animated bug logo insertion on DD News, DD Kisan and regional channels of Doordarshan. Scroll messages have been run on DD News and DD Kisan for educating consumers about features of Consumer Protection Act, 2019, BIS standards, MRP, expiry date, National Consumer Helpline (NCH) etc.
Scroll messages were run on Lok Sabha TV for educating consumers about features of Consumer Protection Act, 2019, BIS standards, MRP, expiry date, National Consumer Helpline (NCH) etc
Sponsored Radio Programmes (SRPs) were run in regional languages in the North-Eastern Region through All India Radio for educating consumers about features of Consumer Protection Act, 2019, Hallmark, MRP, expiry date etc. Branding of 4s & 6s of India- Australia Test Series was done to spread awareness about National Consumer Helpline (NCH). Ad Libs (Live messages by RJs) are also being run during National News as also a special programme for consumer awareness, over AIR.
Due to increased digitalization, social media, is a strong influence and helps in advocacy. Regular posts in the form of creatives and audio / visual on Consumer Protection Act, 2019 and other initiatives of the Department are being uploaded on the Department’s social media handles https://twitter.com/jagograhakjago, https://twitter.com/consaff, https://www.facebook.com/ConsumerAdvocacy/ and https://www.instagram.com/consumeraffairs_goi/ to educate and empower consumers. These tweets have helped consumers obtain relevant information, including about in redressal mechanism.
Audio and video spots have been produced on the various aspects of Consumer Protection Act, 2019. These spots have been dubbed in 20 regional languages. These audio and video spots, along with video spots on mechanism for redressal of consumer grievances and Legal Metrology and Hallmarking of gold jewellery, have been made available in separate language folders on the website of Department of Consumer Affairs under “Videos and Audios” link under “Publicity” available under “Organisation and Units” tab. Alternatively, they can be accessed at https://jagograhakjago.gov.in/ConsumerAwareness/video/index.html. These details have been shared with the State / UT Governments, State Controllers of Legal Metrology and Voluntary Consumer Organisations with the request to disseminate them widely. Print creatives on Consumer Protection Act, 2019 and other initiatives of Department of Consumer Affairs, have been designed and made available under “Print Creatives” link under “Publicity” available under “Organisation and Units” tab. Alternatively, they can be accessed at https://consumeraffairs.nic.in/organisation-and-units/division/publicity/print-advertisements. This entire material (audio spots, video spots and print creatives) can be downloaded by any individual / organization for information and further dissemination.
The Department is making use of Common Service Centres (CSCs) across the country by displaying posters on tin plates on consumer awareness through CSCs located in SC dominated, ST dominated and NER areas. These posters are based on features of Consumer Protection Act, 2019, declarations to be seen on packaged commodities, procedure for filing consumer grievances etc.
IRCTC is displaying messages on daily ticket confirmation / cancellation mails, e-tickets and Banner Train List Top. These messages relate to Hallmarking of Gold Jewellery, National Consumer Helpline and e-Daakhil.

One of the pioneer institutions under the Department, Bureau of Indian Standards (BIS) also have remarkable accolades:

The Bureau of Indian Standards was set up as a statutory organization under the Bureau of Indian Standards Act, 1986 by taking over the assets and liabilities of the Indian Standards Institution (ISI) that came into existence in 1947. The Bureau has its Headquarters in New Delhi. It has a network of 05 regional offices, 41 branch offices, 08 laboratories and 01 Training Institute.

BIS Act 2016 came into force with effect from 12 October 2017, subsequently Governing Council was reconstituted and its third meeting was held on 01 March 2021 at BIS HQ New Delhi.

The mandate of BIS is to formulate standards that promote quality of goods and services. The Bureau provides technical support to industries and services sector by way of updated standards, developing new standards in emerging areas, and providing certification of goods and services for ensuring quality and safety. The performance of BIS in its principal activities are indicated below:

STANDARDS FORMULATION

During 2021, 1028 standards (624 new and 474 revised) were formulated and 3484 Standards were reviewed. The total number of standards in force, as on 25 November 2021 is 21466. 6816 Indian Standards have been harmonized with ISO/IEC standards. A total of 89 Indian Standards have been published under Services Sector Division Council.
As of December 2021, BIS is a member of ISO Technical Management Board (TMB) and IEC Standardization Management Board (SMB). BIS is Participating (P) member in the three Policy Development Committees of ISO(CASCO, COPOLCO and DEVCO), 490 Technical Committees/Subcommittees of ISO and 102 Technical Committees/Subcommittees of IEC, and an O-member in 185 Technical Committees/Subcommittees of ISO and 69 Technical Committees/Subcommittees of IEC.
BIS has successfully contested the membership of ISO Council, the apex governance body of ISO, for the 2022-2024 term and will be represented by DG BIS in the Council.
Presently, BIS has 31 MoUs and 08 BCAs signed with National Standards Bodies and other standards development organizations of other countries.
BIS (India) is currently chair of SARSO Technical Management Board for the three year term starting from Oct 2020 to Oct 2023.

CONFORMITY ASSESSMENT

Product Certification: BIS operates a Product Certification Scheme under the Bureau of Indian Standards Act, 2016 and the Rules there under and BIS (Conformity Assessment) Regulations, 2018. The certification scheme is voluntary in nature, except for 381product standards that have been made compulsory by the Central Government on various considerations. During 01 January 2021 to till date, 4356 new licences were granted, which include 77 products covered for the first time under the scheme. The total number of Indian Standards covered under BIS Certification Marks Scheme is 1101.The total number of operative licences, held by domestic manufacturers as on date, is 39950.
Foreign Manufacturer’s Certification Scheme (FMCS): The total number of operative licenses are 1010 against 138 different standards from 56 countries. Total 39 licenses have been granted since 01 March 2021.
Compulsory Registration Scheme (CRS): More than 4000 licenses and 7500 requests for inclusion received from Indian and foreign manufacturers have been granted w.e.f. 01 March 2021 till date under CRS. First license for Ortho Phosphoric Acid was granted in November 2021.

HALLMARKING

During the period from 1^st January, 2021 to 25^th November, 2021 number of hallmarking registration has grown from 34,487 to 1,25,558 while the number of BIS recognized Assaying and Hallmarking centres have increased from 943 to 976. During the same period, 5.95 crore articles of gold and silver jewellery/artefacts have been hallmarked.
Quality control order for mandatory hallmarking of gold jewellery/artefacts has been issued on 23 June 2021 by the Govt. of India which makes hallmarking mandatory in 256 districts of the country where there is atleast one Assaying and Hallmarking centre.
In view of the implementation of Mandatory Hallmarking Order, a new online system for the automation of the assaying & hallmarking activities at AHCs has been made functional with the new Hallmark consisting of six digit HUID (Hallmarking Unique ID). Since the launch of HUID based system for hallmarking, 4.11 crore articles of gold jewellery/artefacts have been hallmarked as on 25 November 2021.
Hallmarking of gold Bullion in the fineness of 999 & 995 as per IS 1417:2016 was started in October 2015. Under this scheme, so far, 44 licences have been granted to refineries/ India Government Mint for Gold bullion and coin as on 25 November, 2021.

MANAGEMENT SYSYTEMS CERTIFICATION

BIS operates 19 Management Systems Certification Schemes in accordance with ISO/IEC 17021-1:2015 ISO/IEC 17021 Conformity assessment – Requirements for bodies providing audit and certification of management systems. – Requirements.
The Quality Management Systems Certification Scheme, the Environmental Management Systems Certification Scheme and Food Safety Management Systems Certification Scheme have been accredited by National Accreditation Board for Certification Bodies (NABCB) against the standard ISO/IEC 17021.
BIS has also applied to NABCB for accreditation of its certification schemes for Occupational Health & Safety Management System (OHSMS) and Energy Management System (EnMS) as per IS/ISO 45001 and IS/ISO 50001 respectively.
Recognition of BIS has been renewed as a Food Safety Auditing Agency as per Food Safety and Standards (Food Safety Auditing) Regulations, 2018 for the following scopes:

Food Processing

Dairy
Other Sectors (including Packaged Drinking Water, Nuts, Spices, Bakery, Edible Oil, Fruit and Vegetable processing, ready to eat/cook etc.)

Food Storage/ware house/cold storage

As on 25 November 2021, a total of 1236 operative licenses exist under the Management systems certification schemes.

LABORATORY

Eight BIS laboratories have facilities for testing of products in the field of chemical, microbiological, electrical and mechanical requirements. In addition to product testing, BIS has established gold assaying lab at Chennai, Sahibabad and Kolkata. Gold assaying lab at Chennai is a referral lab and also tests silver jewellery.
Laboratories at Mumbai, Kolkata, Chennai, Mohali, and Sahibabad have been accredited by the National Accreditation Board for Testing and Calibration Laboratories ( NABL) as per ISO/IEC 17025.
BIS also operates Laboratory Recognition Scheme (LRS) based on ISO/IEC 17025 for recognition of outside laboratories.There are 274 BIS recognized labs.
Test facilities for Footwear products have been established in Central Lab and likely to be completed in Eastern Regional Lab (EROL), Kolkata by December’21. Test facility for Energy Meter has been installed at BIS Central Laboratory.
New Initiatives:

Development of Laboratory Information Management Software(LIMS)
Interactive sessions with schools, colleges and industries have been organized by BIS Labs.
Gap analysis of the 226 ISS shared with District Administration and 692 ISS shared with Central Government Departments has been initiated.

INFORMATION TECHNOLOGY SERVICES

The Standards portal was enhanced to add new features like “Know Your Standard” providing a one-stop solution to access all the standards related data and documents. Another feature implemented in Standards portal was “Weekly Bulletin” to access information about ongoing activity in standards formulation etc.
The BIS website (www.bis.gov.in) has been declared compliant with Guidelines for Indian Government Websites (GIGW) 2.0 by STQC on 10 Aug 2021 (valid till 09 Aug
2024). Further, in order to have more interactive engagement with stakeholders, separate web-pages (in multi-language) have been developed for all the Branch Offices (BO) and Laboratories of BIS (https://www.bis.gov.in/index.php/bo-lab-webpage/).
New ‘BIS Talks’ Portal has been developed to provide access to all the educational films launched by BIS.
An upgraded version of BIS CARE mobile app facilitates stakeholders to verify authenticity of ISI mark, Registered Jewellers and marked electronic goods under Compulsory Registration Scheme (CRS).The app also facilitates users in submitting complaints. Feature for ‘Know Your Standards’ and finding laboratories empaneled/recognized by BIS have also been added.
e-Office software by NIC was deployed and implemented throughout the
Headquarter and all the branch offices of BIS to enable paperless file movement and processing.
AHC Automation Software automates the workflow of Assaying and Hallmarking Centre & facilitates jewelers to get their articles hallmarked & enables the progress of work done for the hallmarking requests. The generation of HUID is done using indigenous randomized algorithm using the software. Advanced Hallmarking Dashboard & HUID tracker have been
deployed which would facilitate BIS officials to monitor the hallmarking activities, get an insight of the statistics and key quantifiable attributes & plan the market surveillance activities accordingly.
The conformity assessment portal enables domestic manufacturers to apply for grant of license for use of Standard Mark (ISI) on their products, renewal of such licenses, inclusion in the scope of variety with payment of fees and submission of payment through simplified online means. BIS can process these requests and communicate their decision online, and facilitate real time tracking of the applications by our stakeholders.
Laboratory Information Management System (LIMS) and development of Mobile-App based Surveillance Module have been developed. Entire work-flow of BIS laboratories and around 500 Private and government laboratories recognized/ empaneled by BIS right from the dispatch of product samples to them to the dispatch of test reports by them have been automated with the implementation of LIMS.
A Consumer Engagement Portal has been developed to cater to Consumer
Engagement and Standards Promotion Activities, Complaints Management and Enforcement Activities. The portal facilitates NGOs/Consumer Organizations to register with BIS in order to take up the activities or programs offered by BIS.
A training portal has been developed by BIS to cater to the emerging training needs of various stakeholders. Portal has been integrated with GST portal to generate invoices in real time.
A portal is in for managing activities of HR, Finance, Accounts and Stores.

CONSUMER AFFAIRS & PUBLIC RELATIONS

- 462 Standard Promotion programmes were organized by Regional Offices / Branch offices throughout the country during April to November 202 for Consumers.
- 774 Standard Promotion Activities with Industry activities, including for awareness programs for Jeweller/Artisans were conducted during April to November 2021.
- BIS organized 284 activities for students and faculty of colleges and technical institutes during April to November 2021.
- During April to November 2021, BIS conducted 354 Standard Promotion activities with Government as the primary stakeholder.
- State Level Committees on Standardisation have been constituted in 08 States with a view to promoting the use of Indian Standards as a means to creating a robust Quality Ecosystem in the country and protecting the interest of the consumers by ensuring active involvement of the States/UTs in the formulation and use of standards.
- 85 standards clubs have been created throughout the country until 25^th November 2021.

- During the year, 211 complaints related to quality of BIS certified products, unauthorized use of BIS Standard Mark and Violation of Quality Control Orders were received and 145 complaints were redressed. As on 01.12.2021, 171 complaints of these categories are under investigation at different stages under different Regional and Branch Offices. In addition, BIS had also redressed 221 grievances received through CPGRAMS portal during the year.

- BIS conducts enforcement activity to curb unauthorized use of BIS Standard Mark by unscrupulous manufacturers. During the year, BIS carried out 65 Search & Seizure operations at the premises of manufacturers misusing BIS Standard Marks and seized material bearing fake BIS Standard Marks.

- To publicize ISI mark and Hallmark amongst common consumers, a number of publicity activities are undertaken by BIS HQ, Regional Offices and Branch Offices through Print, Electronic, Outdoor and Digital media.

Towards Consumer Protection, the Department took several steps:

Azadi Ka Amrit Mahotsav’, an initiative of the Government of India to celebrate and commemorate 75 years of independence of progressive India was flagged off on 12th March, 2021 which will end on 15th August, 2023.
The broad mandate of the Central Consumer Protection Authority is to regulate matters relating to violation of rights of consumers, unfair trade practices and false or misleading advertisements which are prejudicial to the interests of public and consumers and to promote, protect and enforce the rights of consumers as a class.
To commemorate the monumental occasion of India’s 75 years’ independence, CCPA has initiated some activities which align with the larger vision of the Department of Consumer Affairs of establishing a hassle free, inexpensive, quick, quality redressal of consumer grievances and upholding the consumer right for a safe product .
The Central Consumer Protection Authority, with the active participation of stakeholders, has mooted a pan India ranking of Consumer Commissions to reduce pendency by taking concerted efforts to dispose of pending cases through Mediation, holding Lok Adalats, hearing through videoconferencing etc.
For assessing the Consumer Commissions, cases pending with them as on 30^th September 2021 shall be taken as baseline and progress shall be evaluated on the basis of cases disposed of till 28.2.2022 and the outcome will be declared on the basis of ranking of the State and District Commissions on 15.3.2022 i.e. on ‘World Consumer Rights Day’ i.e. during the iconic week to be observed by the Department of Consumer Affairs from 15.3.2022 to 22.3.2022. For the purpose of assessment of performance of State Commissions and District Commissions, parameters for ranking have been devised. Based on the percentage of disposal and score obtained, State and District Commissions shall be ranked as per the ranking parameters and awarded ‘Best State Commission’ and ‘Best District Commission’.
Consumer Protection Act 2019 provides for e-filing of grievances where in consumers can file the grievances in consumer commissions electronically. So far e-filing has been introduced in 24 States / UTs and NCDRC.
The following Rules/Regulations under the Consumer Protection Act, 2019 have been notified :

I) Consumer Protection Search and Seizure and Compounding of Offenses by the Central Authority and crediting of Penalty Rules, 2020

II) Annual Accounts Rules relating to Central Consumer Protection Authority

III) Central Consumer Protection (Annual Report) Rules, 2021

IV) Regulations on submission of inquiry or investigation by the investigation wing of Central Consumer Protection Authority

V) Consumer Protection (Direct Selling) Rules, 2021

Department celebrated World Consumer day with the theme Tackling Plastic Pollution on 15th March, 2021.
The Department of Consumer Affairs celebrated the National Consumer Day, 2021 on 24^th December, 2021 on line, presided over by Shri Piyush Goyal, Hon’ble Minister of Commerce and Industry and Consumer Affairs, Food and Public Distribution and Ministry of Textile. The theme of National Consumer Day was Consumer: Know your rights.
During the celebration, following E-Books were released by the Hon’ble Minister:

i) Landmark judgments on Consumer Law and Practice

ii) Handbook on Mediation under Consumer Protection Act, 2019

iii) Handbook of E-filing before Consumer redressal Commission

Besides above, Hon’ble Minister flagged off NTH Mobile Van for Drinking Water Testing.

LEGAL METROLOGY:-

i) Steps taken for Ease of Doing Business

The Legal Metrology (General) Rules, 2011 have been amended vide GSR 149 (E) dated 3.3.2021 to make the provisions that:
- Such weights or measures which are used by the industries for their internal use and which do not affect the quantity delivered to the consumers or are not used in any transaction or for protection, shall not require re-verification.
- For adopting a uniform procedure throughout the country and to avoid double stamping of the same weights and measures in the interest of industries, the procedure for first time verification and stamping of weights and measures, sent from one State to another State, has been made
The Department of Consumer Affairs, Government of India vide GSR No 779(E) dated 2.11.2021 has amended the Legal Metrology (Packaged Commodities) Rules 2011 for enhanced protection of Consumer Rights, ease of doing business and reducing the compliance burden. The requirement for standard pack sizes for various types of commodities have been omitted: this would reduce the compliance burden for the industries. To ensure that consumers are able to make an informed choice and for protection of Consumer rights, Unit Sale Price for all pre packed commodities meant for retail sale is introduced.
- The declaration of date of manufacture on the pre packed commodities have been made mandatory for imported commodities.
- The declaration of MRP on the pre packed commodities simplified.
- The declaration of quantity sold in numbers have been made simpler by easing out the manner in which the quantity in number can be expressed.

ii) Enforcement of Legal Metrology on the e commerce Platform

During the last one year a number of notice have been issued to the e commerce companies and e market places for violation of the Legal Metrology Act 2009 and the Legal Metrology (Packaged Commodities), Rules 2011.
The violation includes the country of origin, charging more than MRP etc. Around 82 companies have compounded till date with total compounding amount of around Rs 44.55 lakhs.
Due to the enforcement actions on the e commerce companies, it is observed that the companies are now giving due diligence on the declarations on the e commerce platform.

iii) Implementation of Government Approved Test Centre

The Legal Metrology (GATC) Rules, 2013 have been implemented, as the Government of India vide GSR no 95(E) dated 1^st Feb 2021 have allowed the National Accreditation Board for Testing and Calibration Laboratories/ISO:IEC 17025:2017 accredited laboratories for calibration of weights and measures which are in conformity with the GATC rules.
A list of around 70 labs have been provided by the NABL which can work as GATC. Further a draft application form for GATC and flowchart for application of GATC have been submitted by NABL.
The NABL have been assigned the task of accepting the new applications from private NABL accredited laboratories. All the RRSLs of Legal Metrology have been assigned the status of deemed GATC who have started functioning as GATC.

iv) Digitization of the services of Legal Metrology through its online portal lm.doca.gov.in

There are four services of Legal Metrology which have been digitized through the portal lm.doca.gov.in . This has allowed the applicant to apply online for these applications which have reduced the timeline for application and hassles of sending application by post and receiving the certificates though post.
Earlier the entire process of nomination/ registration used to take about 25-30 days from sending the application by post and receiving of certificates, which has been reduced to 3 days. Similarly, the time taken for model approval have reduced from 6 to 9 months to 2 to 3 months.
Further it has introduced the contactless applications with submission of fees through Bharat Kosh online which earlier on was very problematic through demand draft.

v) Inauguration of RRSL Varanasi

Under the Strengthening of RRSL & IILM scheme, The RRSL Varanasi Laboratory has been inaugurated by the Prime Minias a conglomerate of the various testing and calibration facilities shall be very beneficial for the industries like the textile, agricultural, automation and infrastructure etc along with the effective enforcement of Legal Metrology in the region. The laboratory building is ready for the inauguration and is expected to inculcate the feeling of confidence in the industries regarding their performance and production at par with the international standards. As in industrial production the accurate and precise measurement plays a major role for the overall quality. This will be in line with the vision of AtmaNirbhar Bharat mission and Vocal for Local.

vi) Time Dissemination

The dissemination of time through five RRSLs and NPL project is going on for which the tender for the procurement of the time ensembles shall be done soon through the Global Tender Enquiry.

The department organized several activities under Azadi Ka Amrit Mahotsav

Department of Consumer Affairs and the organisations under it have organised training programs lectures webinars and consumer awareness programs on various issues like drinking water, BIS standards, Hallmark, Consumer Protection, Independence of the country, Single Use Plastic, footwear, importance of standards for Nation building and e-commerce websites. These activities involved participation of educational institutions, Self-help Groups and industry bodies. Messages on MRP, pre- packaged commodities, National Consumer Helpline (NCH), BIS standard etc were disseminated through TV and social media. A Nukkad Natak was organised in the India International Trade Fair to create consumer awareness on hallmarking, BIS standards, NCH and importance of taking receipt after purchase. A hackathon on My gov portal was undertaken involving large number of software professionals to provide software solutions for Consumer Court Cases assessment and Legal Metrology registered and approved shops in an area.

The Department will continue to organise consumer awareness activities like training programs lectures webinars Nukkad Natak and dissemination of messages on TV and social media. These activities will create awareness among consumers on various issues. The Department will celebrate its iconic week from 14th March 2022 to 20th March 2022. During this week, the Department will carry out consumer awareness involving participation of various stakeholders. The Department plans to undertake all India ranking of the District and State Consumer Commissions based on their performance and disposal of consumer court cases registered.
Department has participated in the Exhibition on Good Governance Week from 20.12.2021 to 26.12.2021 organised by the Department of Administrative Reforms & Public Grievances under Adazi Ka Amrit Mahotsava.

In addition, special cleanliness drive was organized:

A Special Drive on Cleanliness was organized during 2^nd to 31^st October 2021. All Sections and common areas were decongested and cleaned up during the drive. Old obsolete and unserviceable articles, office furniture and electronic waste were disposed of through auction, resulting in freeing of space measuring 3350 Sq.ft and realizing a sum of Rs.172,500/- deposited by the highest bidder. A total of 43,807 files and registers were reviewed and weeded out, and the statistics and photographs uploaded in the departmental portal as well as submitted to Department of Administrative Reforms & PG.
The Department also organized a Consumer Awareness programme on 13^th November 2021 at Constitution Club of India. During the event, Sections contributing to achieving the cleanliness targets were rewarded and Nukkad Natak by the departmental staff members on the theme of `Cleanliness’ and `Consumer Awareness’ were staged. Two such Nukkad Natak programmes were also performed at India Trade Fair Exhibition venue and Dilli Haat, INA on 26^th November and 29^th November 2021 respectively, by the departmental team on the same theme.

Ministry of Consumer Affairs