Pune: Volkswagen Group India today announced two important steps towards improving its after sales and service experience for its customers in India. The company announced expansion of the Regional Distribution Centre (RDC) which was inaugurated in September last year. Additionally, a brand new Centralised Warranty Parts Return Centre (WPRC) was also inaugurated for strengthening part analysis and product improvement.
Expansion of Regional Distribution Center
While in the first phase, the RDC only focused on supporting its export markets, it will now cater to Volkswagen Group India customers across all regions in the country. Spread over an area of 25,000 sq. m. in the premises of Volkswagen Pune Plant, this is an important milestone for the company in India in its plan to emerge as a stronger player in the country. Present at the inauguration were Mr. Gurpratap Boparai, Head of Volkswagen Group India, Mr. Justin Nolte, Director – After Sales & Vehicle Logistics, Volkswagen Group India and Mr. Vinod Prakash Shivhare, Head – Parts & Vehicle Logistics, Volkswagen Group India.
The state-of-the-art RDC facility has been designed in co-operation with Volkswagen AG worldwide. The RDC will now distribute parts to its Parts Distribution Centres in NCR region as well as Bangalore from where further supply to all the dealerships and service stations in those regions will take place. For the dealerships in Western & Central India, RDC would directly supply spare parts to ensure that customers get one-day delivery thus improving satisfaction levels.
Speaking on this occasion, Mr. Boparai said, “Customer satisfaction is one of our top-most priorities in India. With the expansion of operations from our Regional Distribution Centre in Chakan, Pune, we have taken an important step towards this goal.” He further added, “Volkswagen Group is committed to the Indian market and with these steps we are reinforcing our promise under our India 2.0 project.”
Explaining the expansion at RDC, Mr. Nolte commented, “This centre will provide spare parts for all models available in India under the Volkswagen Group including brands Volkswagen, Skoda, Audi, Porsche and Lamborghini. We are listening to our customers and taking the steps in the right direction to address their concerns. With one-day delivery of spare parts, we are sure to see a dramatic improvement in customer satisfaction.”
With its strategic location, the RDC in Chakan, Pune will significantly contribute in reducing current lead-time in providing genuine parts to the dealers across the states of Maharashtra, Gujarat, Rajasthan and Madhya Pradesh. This is aimed to improve Volkswagen Group after sales service offering, investing in creating world-class infrastructure and striving to remain a step ahead of the customers’ requirement by anticipating and offering them genuine parts by making it readily available.