Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS) and ICICI Bank announced the launch of ‘iLens’, a digital lending solution, powered by the TCS lending platform. The first-of-its-kind platform digitizes the entire lending process—from application to disbursement—for everyone, including new-to-bank customers, to offer them unparalleled convenience with faster turnaround of loan applications, greater transparency of loan status and enriched experience.
To begin with, ‘iLens’ has started empowering customers, including new-to-bank individuals, to avail housing loans in a completely digital process with hassle-free on-boarding via paperless login, uploading documents, receiving instant sanctions, appraising properties, and disbursement of loans. ICICI Bank plans to offer other retail loans such as personal, auto and credit cards on this platform.
‘iLens’, which stands for ICICI Bank Lending Solutions, is powered by the TCS Lending Platform and is customized with ICICI Bank’s proprietary policies for loans, data-led algorithms and over 130 API integrations including with fintechs, enabling quicker credit assessment, property appraisals, legal and technical documentation. Based on these, many of the new-to-bank customers will also be given pre-approved offers—yet another industry first initiative.
Powered by the TCS Lending Platform, ‘iLens’ offers a unified digital interface for all stakeholders—customers, employees, sourcing channels, lawyers, technical officers, and underwriters. The state-of-the-art platform enables seamless on-boarding of customers with minimal data entry, digital credit assessment of the borrower by tapping into various data sources through API integrations, and video KYC. Further, it has an inbuilt customer interface that helps borrowers track the status of their loan application in real time, as well as digitally fulfil additional paperwork requirements and fee payments. Its open API-architecture enables the back-office processing to be seamlessly integrated with third parties such as legal counsel and property evaluators to accelerate the workflows and eliminate paperwork. ‘iLens’ is also equipped with inbuilt e-sign, e-NACH and e-stamp features enabling swift disbursal of the loan with minimal paperwork.
The platform’s mobile-first architecture enables the entire user community to operate it on any device – mobiles, tablets, or desktops. It enables greater flexibility, resilience, and future scalability to accommodate the bank’s requirements.
V V Balaji, Chief Technology Officer, ICICI Bank, said, “Over the years, we have focused on enhancing customer experience through digital enablement and streamlining of processes. Our digital platforms, usage of analytics and behavioral sciences underpin our banking solutions.
“Today, we are taking another leap forward with the introduction of ‘iLens’. We are delighted to have partnered with TCS for this digital lending platform. Through research, we have found out that customers want financial solutions in an entirely digital process, with greater transparency of the status of loans and faster turn-around time. We have incorporated these insights to build ‘iLens’ as a future-ready, unified digital, end-to-end interface for customers as well as other stakeholders. Currently, we have aligned mortgage loans to ‘iLens’ platform making us the first to digitize the entire mortgage lending process. This brings in a significant shift in the industry, as digital journeys for home loan are available only till receiving the sanction letter. We believe that this platform will offer unparalleled experience to our customers to fulfil their aspirations of owning a home or a car, acquire higher education and enable business growth.”
Ujjwal Mathur, Country Head, TCS India, said, “This is a landmark moment in our partnership with ICICI Bank as we help them digitally transform the retail lending process and experience using the TCS Lending Platform. This further reinforces the bank’s reputation for using digital technologies to provide superior customer experiences and drive competitive differentiation.”